Terms & Condition

Terms and Conditions

Disclaimer: The SevaSankalp App and the Aatmnirbhar Sena initiative are not affiliated with or endorsed by any government body. This platform is operated independently by Hindrise Social Welfare Foundation.

Welcome to the Aatmnirbhar Sena, an initiative of Hindrise Social Welfare Foundation. These Terms and Conditions (“Terms”) govern your access to and use of the website (https://aatmnirbharsena.org/) and its mobile application “SevaSankalp”, including any content, functionality, and services offered through the platform (collectively referred to as “Platform”).

By downloading, registering, or using this website or the SevaSankalp App, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Platform.

1. About SevaSankalp & Aatmnirbhar Sena

SevaSankalp is a mobile application developed under the Aatmnirbhar Sena initiative of Hindrise Social Welfare Foundation, a registered non-profit organization based in Noida, Uttar Pradesh.

The app serves as a user-focused platform for reporting local issues, sharing demands related to community needs, and providing feedback to help improve local civic life.

Please note that SevaSankalp does not currently have a standalone website. All services provided through the app are governed by this policy and operate independently from any affiliation.

2. Organization Details

Aatmnirbhar Sena website and its initiative “SevaSankalp App” are operated and managed by:

Hindrise Social Welfare Foundation

Address: B-78, Block B, Sector 60, Noida, Uttar Pradesh – 201301

Website: https://hindrise.org

All financial transactions, data processing, and platform operations are governed by the policies and compliance framework of Hindrise Social Welfare Foundation.

3. Eligibility to Use

You must be at least 18 years old to access and use the Aatmnirbhar Sena website and SevaSankalp App. By agreeing to these Terms, you confirm that you meet the age eligibility and are legally competent to enter into a binding agreement.

If you are using the platform on behalf of an organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration and Security

To access certain features of the Platforms, you may be required to create an account by providing basic details such as your name, mobile number, email, and location.

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities occurring under your account
  • Promptly notifying us in case of unauthorized access

We reserve the right to suspend or terminate any account that violates these Terms or misuses the platform.

5. User Obligations and Acceptable Use

By accessing or using the Aatmnirbhar Sena website or the SevaSankalp App, you agree to:

  • Use the platforms only for civic and constructive purposes;
  • Provide accurate, complete, and current information during any submissions;
  • Refrain from submitting false, misleading, defamatory, or malicious content;
  • Avoid uploading content that is offensive, obscene, threatening, violent, or otherwise inappropriate;
  • Do not use the platform to promote propaganda, hate speech, or incite communal disharmony;
  • Respect institutions, officials, and the rights and dignity of fellow users.

You further agree not to:

  • Attempt to reverse-engineer, hack, or disrupt any part of the app, website, or backend systems;
  • Impersonate any individual or entity, or misrepresent your affiliation;
  • Upload or introduce viruses, malware, bots, or any harmful code;
  • Engage in spam, phishing, or unauthorized solicitation of other users or external parties.

Violations of these terms may result in suspension or termination of your access and may invite civil or criminal liability under applicable Indian laws.

6. Submitting Complaints and Responsible Use

Users may file complaints, report local issues, or submit development requests through the Aatmnirbhar Sena website or the SevaSankalp App. All submissions must be made in good faith and should reflect accurate, respectful, and lawful communication.

By submitting a complaint/report, you agree to:

  • Provide truthful and relevant information;
  • Avoid using offensive, abusive, or misleading content;
  • Not impersonate any individual or misrepresent facts;
  • Take responsibility for the content you upload or share.

We reserve the right to review, moderate, or remove any submissions that violate our Terms or applicable laws. While we aim to facilitate redressal by reviewing and responding to complaints through our NGO volunteers or partners, we do not guarantee resolution timelines or outcomes. Complaints are not forwarded to any government authority.

7. Payment

Some features of the Aatmnirbhar Sena website and SevaSankalp App may involve payments, such as membership fees. All transactions are securely processed through the payment gateway operated by Hindrise Social Welfare Foundation.

We do not store your financial information, such as credit/debit card numbers or UPI IDs.

8. Intellectual Property Rights

All content, software, trademarks, designs, graphics, and data available on the Platform are the intellectual property of Hindrise Social Welfare Foundation unless otherwise stated.

You may not:

  • Reproduce, copy, or redistribute any part of the platform without permission
  • Use the Aatmnirbhar Sena or SevaSankalp name, logo, or brand assets without written consent
  • Modify or exploit platform content for commercial purposes

User-submitted content (complaints, suggestions, or feedback) may be used for awareness, research, and reporting purposes in anonymized form.

9. Privacy and Data Usage

We are committed to protecting your privacy and handling your personal data responsibly. When you use the Aatmnirbhar Sena website or SevaSankalp App, we may collect certain personal information such as your name, contact details, location, and the nature of your complaint or request.

This data is used strictly for the purpose of:

  • Enabling complaint submission and resolution,
  • Improving user experience and platform performance,
  • Ensuring compliance with applicable laws and regulations.

Your data is processed in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. We do not sell or misuse your personal information. Access to your data is restricted to authorized personnel, and it is stored using appropriate technical and organizational safeguards.

By using our services, you consent to the collection and use of your data as described in this policy.

10. Third Party Links and Services

The Aatmnirbhar Sena website and SevaSankalp App may contain links to third-party websites, applications, or services that are not operated or controlled by Hindrise Social Welfare Foundation. These links are provided for your convenience and informational purposes only.

We do not endorse or take responsibility for the content, privacy policies, or practices of any third-party sites or services. Once you leave our platform, your interactions with any third-party service are governed by their own terms and policies. We encourage you to review those terms before engaging with such services.

We are not liable for any loss or damage that may arise from your use of third-party links or services.

11. Limitation of Liability

To the maximum extent permitted by applicable laws, Hindrise Social Welfare Foundation, including its trustees, officers, volunteers, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the Aatmnirbhar Sena website or SevaSankalp App.

This includes, but is not limited to, damages for loss of data, goodwill, service interruptions, unauthorized access, or any other intangible losses, even if we have been advised of the possibility of such damages.

Your sole remedy for dissatisfaction with the platform or its services is to discontinue using them.

12. Indemnification

You agree to indemnify, defend, and hold harmless Hindrise Social Welfare Foundation, including its trustees, officers, volunteers, affiliates, and partners, from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:

  • Your use or misuse of the Aatmnirbhar Sena website or SevaSankalp App,
  • your violation of these Terms and Conditions, or
  • any breach of applicable laws, rights of third parties, or misuse of any service or data obtained through the platform.

This indemnification clause will survive the termination of your account or use of our services.

13. Suspension or Termination of Access

We reserve the right to suspend or terminate your use or access to the Aatmnirbhar Sena website or SevaSankalp mobile application at our sole discretion, with or without any notice, if we have a reason to believe that you’ve violated the terms & conditions, misused, or engaged in any activity that is unlawful or hateful.

Your right to use our services will cease exist immediately in the event we terminate your account. We will delete or deactivate your account in accordance with our data retention policy.

If you believe that your account was suspended or terminated in error, then you may contact us at [email protected]

You may request deletion of your account and personal data by contacting [email protected].

14. Modification of Terms & Conditions

We reserve the right to change, modify, or update these Terms and Conditions at any time, without prior notice. Any changes will be effective immediately upon being posted on the mobile application or website. Your continued use of the SevaSankalp mobile application or the Aatmnirbhar Sena platform after such changes constitutes your acceptance of the updated Terms.

We encourage users to periodically review this page to stay informed about any updates. If you do not agree with the revised Terms, you should discontinue use of our services.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. In the event of any dispute or difference arising out of or in connection with this policy, the parties shall first attempt to resolve the matter amicably through mediation or arbitration, in accordance with the provisions of the Arbitration and Conciliation Act, 1996. 

16. Contact Information

For any concerns, queries, or support, please reach out to us at:

Hindrise Social Welfare Foundation

B-78, Block B, Sector 60, Noida, Uttar Pradesh – 201301

https://hindrise.org

Email: [email protected]

Effective Date: 20/07/2025

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